DELIVERY & RETURNS
DELIVERY INFORMATION
Campfire & Compass Jewellery is a one-person-show, which means some items are in stock and some items are made to order.
Jewellery that is in stock may be shipped in just a couple of days, however some items need making especially for you and can take approximately 1-3 weeks to make before they are posted. Please feel free to pop me a message and ask if you're unsure or your order is urgent.
All items are shipped with Royal Mail.
UK Domestic orders are shipped FREE but can be upgraded to Royal Mail Special Delivery.
A £5.00 upgrade is available for Special Delivery - this is for high value and urgent orders. Please note that if the jewellery you have ordered is made-to-order, choosing this option does not expedite the making-process, it is just a faster and more secure shipping option.
International orders aim to be delivered in 5-7 days but this is an estimate from Royal Mail – please allow up to 21 working days.
All international orders will be shipped using tracked/signed if this option is available for your country.
Shipping Destination | Shipping cost |
Domestic (Inside UK) | FREE |
International (Outside of UK) | £10 |
International orders over £150 | FREE |
Unfortunately, due to new General Product Safety Regulations, I will no longer be able to ship items to the EU or Northern Ireland.
If your country is not listed in International Shipping, please contact me and I'll see if I'm able to add your country.
Please note that Campfire & Compass is not responsible for import taxes or customs fees.
RETURNS & REFUNDS
My items are hand-made pieces of jewellery or accessories and are to be handled with care. I will not be able to accept responsibility for breakages due to heavy handling, however if you do encounter a problem please contact me within 14 days of receipt and I will try to resolve it as best as I can.
Returns for buyers remorse or incorrect sizing are also not accepted. Please make sure you’re confident of your ring size before ordering.
Earrings, sale items and custom orders are non-returnable.
If you have a problem with your order please notify me using the contact form or at hello@campfireandcompass.com quoting your order number.
The item must be returned within 14 days of a return being agreed, to comply with the UK standard return/refund laws. All returns must be in an unworn, brand new condition and in it’s original packaging.
Returns are at your own expense & recorded/special delivery is recommended.
Postage is non-refundable.